After ordering online, you will receive an email confirmation containing your order details (if you have provided your Email Address). We will confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1-3 working days; however if goods are unavailable delivery will take a little longer and you will be notified via e-mail of any delay
If you wish to query a delivery please contact us at admin@groc.com.au
Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a 5- 10 working days money-back guarantee from the time you receive the goods. Please email us at admin@groc.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Geelong Region Olives will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Shipping
Shipping is calculated automatically from the post code you enter at the checkout. If your postcode falls into one of the two zones below, you'll get free or fixed rate shipping. We reserve the right to change these zones at any time.
Free Shipping Zone - Spend > $50
The following list of postcodes are the suburbs within the Greater Geelong Region that we offer a free shipping service to when the value of your order is over $50.
| 3212, 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3221, 3222, 3223, 3224, 3225, 3226, 3227, 3228, 3230, 3231, 3232, 3235, 3240, 3241, 3242, 3243, 3321, 3328, 3329, 3331, 3332, 3785 |
Fixed Rate ($10.00) Shipping Zone - Spend > $75
The following list of postcodes are the suburbs in around Melbourne that we offer a fixed rate shipping service to when the value of your order is over $75.
| 3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3046, 3047, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3060, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3078, 3079, 3081, 3083, 3084, 3085, 3086, 3087, 3093, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3202, 3204, 3205, 3206, 3207, 3211, 3338, 3695, 3800, 3802, 3803, 8576, 8627 |